Cookie Policy

Super Help's Cookie Policy

One of the ways in which we do this, is through the use of cookies.

Not sure what cookies are or what they do? Pay close attention; this page will tell you everything you need to know about cookies, as well as teach you how you to manage them on your computer. Let's start with the most frequently asked question…
What is a cookie?

In short, a cookie is a small text file that is placed on your computer or mobile device to help ensure that you get the best possible experience when you visit a website.
Why does Super Help use cookies?

Cookies allow us to improve the website's content, functionality and speed, while their tracking ability also helps us to understand your likes and dislikes, which means we can respond quickly and adapt the site accordingly.

At Super Help, we use cookies because it's important to us that the time you spend on our website, is as useful and intuitive as possible.

In fact without cookie placement, a website cannot remember your preferences or registration details for your next visit. For example, by allowing us to place cookies in your web browser, you don't have to remember your username each time you sign in – a cookie helps us to remember that information for you.

The important thing to remember about all of this is that whilst some cookies are used to track your use of our website, they cannot be used to identify you personally or tell us who you are.

Here's a snapshot of all of the cookies we use on Super Help.it along with a snippet of information about what they do.
What cookies does Super Help use?

First and third-party cookies
There are many different types of cookies and at Super Help, we use them all. Those set by us are called 'first-party cookies'. Those set by our partners and suppliers are called 'third-party cookies'.
Third-party cookies enable visitors to our website to see and interact with content such as videos and advertising provided to us by other companies. The same cookies can also help us with website analytics. More on that a little later.

Session and persistent cookies
As with most websites, we also use 'session cookies', which exist only for the length of time that you visit our site and are deleted once you close your browser, along with 'permanent cookies' also known as 'persistent cookies' which remain stored on your browser ready for use the next time you visit our website.

Essential cookies
These are required to help you access secure areas (such as your customer account pages) and to use great features like our shopping basket. Essential cookies are critical because you can’t access these services without them.

Performance and functionality cookies
These cookies ensure the display of handy features such as maps and videos. We love them because they help to enhance the performance and functionality of our website, and we want the time you spend on our site to be both useful and engaging.

Analytics and customisation cookies
We use analytics and customisation cookies to gather information on how the website is being used by our visitors and to discover how popular our marketing campaigns are. We also use the data we get to help customise the website for you and make the content you see as relevant as possible.

Advertising cookies
Advertising cookies are used to ensure that we only show you the adverts and messages we think you will want to see. Cleverly, they also help us to restrict the number of times you see the same advert, ensure the ad is properly displayed.

Social networking cookies
As the name suggests, Social Networking Cookies allow visitors like you to share our pages and content through third-party social networking websites. Why not put them to the test and share this page when you finish reading it?

How can you manage cookies?

We hope you're now feeling confident about what cookies can do, and how we use them at Super Help to improve your website experience, but we know that you may want to manage your cookies from time to time so here are some tips!

You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our website may be restricted.

Most advertising networks offer you a way to opt out of targeted advertising. If you'd like to find out more information on how to opt out visit the Digital Advertising Alliance website or the Your Online Choices website.

If you have any questions regarding Super Help's use of cookies or other technologies, send us an email using our customer service and feedback form, and we'll do all we can to answer your questions.

Now you know almost everything there is to know about cookies...job done.